Leads, complaints, questions, customer requests — they pour in across Instagram, Facebook, text, and your website. Some get answered. Some don't. SteerTask catches every one, classifies it, routes it to the right person, and tracks it to a documented close. Nothing slips — not a sale, not a complaint, not a question.
Connect your channels · See your leak in week one · Instagram, Facebook, SMS & web forms
Classifies by intent
Watches every channel your customers actually reach out on
A buyer comments "price?" on your ad. Your team doesn't see it for three hours. By then they've messaged three competitors — and bought from whoever replied first.
"My order arrived damaged" sits as a visible comment on your ad for two days. Every potential buyer scrolling past sees it. And the customer never heard back.
"When is my install?" asked via text. No one replied. The customer who already paid you $40K now leaves a 1-star review — and never refers you.
inbound messages to service businesses never get a response — and that's not just lost sales. It's public complaints left visible, questions unanswered, and paying customers ignored.
Lead-response research, US service businesses
SteerTask sits across every channel your customers use and turns "we think we're handling it" into proof you can trust.
Every message, comment, form, and text across Instagram, Facebook, SMS, and your website lands in one place. Nothing lives on a personal phone unseen.
SteerTask reads each one and tells you what it is: a new lead, a complaint that needs urgent attention, a customer question, or noise to filter out — then routes each type to the right person or tool automatically.
Every lead, complaint, and question gets an owner, a deadline, and a mandatory documented outcome. If anything slips, it escalates to you. Nothing goes quiet and forgotten — ever.
Not just leads — every type of customer message gets accountability.
SteerTask reads every incoming message and classifies it — new lead, complaint, query, existing customer request, or noise. Each type gets its own SLA, routing rule, and close-reason set. A buyer asking "price?" gets a 15-minute SLA routed to sales; a complaint gets a 1-hour SLA routed to support; a "🔥🔥" gets filtered out of the queue entirely.
See exactly how each person performs — across leads, complaints, and customer requests. Response times, close rates, drop rates. Credit goes where it's earned, gaps stop being invisible.
Open leads scored in dollars. Open complaints scored by hours aging publicly. The owner sees "$47K of un-replied leads" and "3 complaints visible on your ads for 24+ hours" — numbers that force action.
Every lead, complaint, and question gets a clock. Unclaimed too long, it's flagged. Nearing its deadline, the owner is nudged. Past it, it escalates to you. Nothing sits and rots.
Nothing closes without an outcome. Leads: won, lost-price, lost-no-response. Complaints: resolved, refunded, escalated. Questions: answered, converted-to-lead. "It disappeared" becomes a countable, documented fact.
The same accountability layer works whether you're a home-services company or a practice handling protected health information. For med-spas, aesthetics, dental, and fertility, SteerTask runs on HIPAA-ready infrastructure with the controls regulated teams require.
HIPAA compliance depends on a signed BAA and correct configuration. SteerTask provides the compliant infrastructure and controls; final compliance is established per-account during onboarding.
We set up your entire accountability system — channels, team, SLAs, routing, escalation.
Set it up yourself. The same engine, lighter touch.
Spending on ads but losing leads and missing complaints? The audit is free — you'll see every gap before you pay a cent.
Connect your channels and get a free leak audit — every missed lead, unanswered complaint, and ignored question your team dropped last month.